This collection of frequently asked questions (FAQ) provides brief answers to many common questions about 2Market Information, Inc. and our products and services.
Use the links to below to skip to your area of interest:
Question: How can I find out about upcoming/past distance learning programs?
Answer: Click here for links to all titles including program information and ordering options.
Question: Do you offer discounts for ordering multiple programs?
Answer: Yes! Click here for information on our Distance Learning Subscription Program where you can save up to 80% on your choice of titles.
Question: Are CLE credits available for any of your programs?
Answer: Yes! We submit CLE applications in your state (excluding IL, LA, NJ, NY, PA) for an additional $50 at checkout. Approval times vary per state. Application is not a guarantee of approval.
Question: What is the difference between the various program formats?
Answer: NOTE: All formats come complete with the original program materials and documents used during the live presentation.
- Live – Purchasing the live webinar allows access to one computer for an unlimited number of people to watch as well as the ability to participate in the live question and answer session following each program. Program materials and access instructions will be provided approximately 3-4 days before the program date via e-mail with links to downloadable files.
- DVD Format – DVDs are usually available within 3 weeks of the live program and take 7-10 business days for delivery. Links to the original program materials are also provided with the DVD.
- Online Video Format – Online Videos are available On-Demand, usually within 1 week of live program. As soon as the files are ready you will be sent an email with access instructions.
- PDF Transcript – Transcripts are available On-Demand, usually within 3 weeks of the live program. As soon as the transcript is ready you will be sent an email with access instructions.
- MP3 Format – Some older programs are available as MP3 audio files that are available for instant download.
Question: How do I order one of the products on the Tech Transfer Central website?
Answer: On each product page there are green order buttons that will add products to your shopping cart in a new window. You can use the “continue shopping” link in the shopping cart window to return to the directory and add multiple products before checking out. After you place your order you should receive an email confirmation that the order has been placed, and in some cases a follow-up email with additional information about your order.
Question: May I be billed for my order?
Answer: Absolutely! You can find an order form on most product pages. Scroll to the bottom of the page and find “Click here for a printable order form.” Simply print and complete the form and fax to (404) 381-1354 or email to firstname.lastname@example.org.
Question: Who should my check be made to?
Answer: 2Market Information
Question: What is your Federal Tax ID Number?
Question: I would like to wire my payment to 2Market Information.
Answer: We”ll be happy to provide that information once you submit an order form to us. We will send you an invoice with wire instructions included.
Question: I have a coupon code that I would like to apply to my order. How do I do this?
Answer: Once you have added products to your shopping cart, you will see a field labeled “Coupon code (optional)” to the bottom left of the checkout page. Simply enter the code there and hit the “apply” button and your code will be entered. Please note that some coupon codes have prerequisites before the code can be applied, so please refer to the original email or flier that you received.
Question: How can I sign up to receive updates on upcoming distance learning events, special offers, e-zines, etc.?
Answer: Click here to sign up for our weekly e-zine Tech Transfer eNews. Before you submit your email address, you can choose to receive updates on upcoming distance learning events and special offers. You can further control what type of notifications you receive by using the subscription management options in the footer of every message we send.
Question: How can I remove myself from your mailing list?
Answer: There are several ways to do this. In the footer of every message we send there is link to “Opt out of all email from 2Market Information” as well as a link to only opt out of certain types of email. Use the first link if you wish to be completely removed from the list. The unsubscribe process occurs immediately and your email address will be removed from the list owner”s database where it occurs. Please note that some mailings may still be in progress, and as a result you may receive these mailings in the next day or so. Once any mailings that were initiated prior to your unsubscribe request are complete, you will not receive any more mailings from this list.
In some instances, the unsubscribe links in our messages can become broken by the way that an email program displays the message. If you are having trouble unsubscribing you may also forward the entire message to email@example.com with the word ”remove” in the email message subject line. Please allow 24 hours for your request to be processed.
Question: My questions are not answered here. How can I contact you for additional information?
Answer: Click here to fill out an email contact form. Contact us by phone at (877) 729-0959 (toll free inside the U.S.) or (239) 263-0605. Our fax number is (404) 381-1354. Send mail to: Technology Transfer Central, 1992 Westminster Way, Atlanta, GA 30307, USA.