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Infrastructure Application Support Engineer – O365 Email Administrator at the University of California


Location: Oakland

Job ID: 24755

Job Posting

For UCOP internal applicants, please login to the internal candidate gateway at:


At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world.


We deliver data and technology services and, through collaboration with partners, transform the role of Information Technology to advance the UC mission.

The Office of the President is located in Oakland, CA. However, U.S. based applicants from outside the Bay Area who wish to work remotely will be considered.


Administer, manage and improve on-prem and cloud-based email applications and/or services such as Office 365 and AWS Simple Email Service (SES). Collaborate with team members to provide tier 2 and 3 support for additional infrastructure applications such as Box, Citrix, AWS AppStream, GoAnywhere, Control-M. Recognize security threats and actively implement prevention or mitigation controls. As a member of a security first organization, must monitor critical vendor communication and respond to security incidents as they arise, which may include weekends, holidays and non-working hours.

Uses advanced IT professional concepts and campus objectives to resolve highly complex issues as related to system and application administration. Regularly works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Collaborates, defines, sets, implements and enforces standards and policies. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Uses technical skills related to Unix, Windows and some IBM mainframe, file transfer and workload automation software, source-code control-management tools and knowledge of UC multi-campus business systems to develop and document processes and protocols, troubleshoot complex problems and monitor computer systems business work flows to successful completion. Evaluates new technologies including performing moderate to complex cost / benefit analysis.



Applies advanced systems/infrastructure concepts to perform highly complex technical functions. Proposes and implements highly complex system enhancements (software and hardware updates) that will improve the performance and reliability of the supported systems. Analyzes, acquires, installs, and supports applications, systems, databases and utilities required for supported systems. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Implement security patches and updates as necessary and in a timely fashion.


Provides email administration for Office 365 and AWS Simple Email Service (SES). Installs, customizes, tests and implements the supported applications, servers, databases, and utility programs based on design documents. Provides tier 2 and 3 technical support and analysis for technical solutions. Addresses high complexity and high-risk requests in a timely and professional manner using discretion as needed.


Attend training sessions, classes and demonstrations when offered. Supplement existing knowledge and skills through technical journals, manuals and other resources. Support other prioritized organization initiatives. Other duties as assigned. Participate in a 24×7 on-call rotation schedule as required.


Work with team to define options and recommendations for resiliency and availability of supported systems. Deploy and maintain disaster recovery (DR) configuration. Assist in development and execution of DR test plans. Work with management to create and maintain strategic plan and roadmap for supported systems.

Required Qualifications

  • Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
  • Self-motivated and works independently and as part of a team.
  • Demonstrates problem-solving skills and ability to meet deadlines.
  • Basic knowledge of how to apply technologies and systems to meet business needs.
  • Ability to write technical documentation in a clear and concise manner.
  • Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
  • Knowledge of the design, development and application of technology and systems to meet business needs.
  • Ability to creatively solve a diverse to complex range of problems.
  • Highly developed knowledge and experience with Windows and Unix file organization and commands.
  • Welcomes differing skills, outlooks, and experiences of others working toward shared goals.
  • Demonstrated ability to identify opportunities for continuous improvement of processes and services.
  • Experience with file transfer systems and workload automation.

Preferred Qualifications

  • In-depth knowledge of email administration for Office 365 or similar tools in a hybrid environment, for system maintenance, upgrades and module implementation, necessary to design, set-up, operate and correct malfunctions.
  • Experience leading a team of IT professionals.
  • Experience supporting AWS Simple Email Service (SES), Box, Citrix, AWS AppStream, GoAnywhere, Control-M


  • Bachelor’s degree in related area and equivalent working experience / training.
  • Minimum of 7 years of IT Operations experience and/or system administration experience


  • ITIL Foundation (Preferred)
  • AWS Certified Cloud Practitioner (Preferred)


Salary: $121,200 – $142,000 annually commensurate with skills and experience.

Benefits: For information on the comprehensive benefits package offered by the University visit: Click here


The Office of the President is located in Oakland, CA. However, U.S. based applicants from outside the Bay Area who wish to work remotely will be considered.


Please be prepared to attach a cover letter and resume with your application.


The first review date for this job is (10/20/2021). The position will be open until filled.


Background Check Process: Successful completion of a background check is required for this critical position. Click here

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. Click here


The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. Click here

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